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Off the Rails: Avoiding the High Cost of Failed Leadership

27 Sep 2013

The last decade bore witness to some of history’s most spectacular instances of C-level derailment, from paranoid rants during shareholder meetings to PR gaffes in the wake of environmental disasters.

And those are just the ones you heard about. Two thirds of people currently in leadership positions will fail, often as the result of their inability to build and maintain a team. While not all failure is well publicized, it is all costly. Studies estimate the cost of a failed executive at anywhere from $1 million to $2.7 million - excluding those awarded “golden parachute” severance packages, some of which reach into the $100 millions. Bad leadership’s impact on morale can be even more severe; 40 percent of American workers classified their jobs as stressful and 75 percent of working adults said the most stressful part of their job was their immediate supervisor.

Fortunately, companies are not helpless in the fight against bad bosses. Although it can’t be avoided completely, personality assessment and coaching as part of executive selection and training programs can mitigate executive derailment.

Normal Personality

More than a century of research dictates that individual personality drives human behavior. Using personality assessment, we can predict individuals’ job performance, including their likelihood to succeed as a leader.

For the purposes of measuring leadership potential, personality characteristics can be separated into two categories: normal and derailed. Normal, or “bright-side,” personality is made up of positive personality characteristics that others see when individuals are at their best. In other words, bright-side characteristics describe people’s potential to get along and/or get ahead in their organizations and their lives.

The Power of the Dark Side

Drs. Joyce and Robert Hogan, two of the leading voices in modern Industrial-Organizational Psychology and founders of Hogan Assessment Systems, were the first to identify and measure characteristics of derailed personality. These “dark-side” personality characteristics-strengths that, under pressure, become debilitating obstacles-can be organized into three categories based on how each grouping handles adversity: moving away from people (intimidation), moving against people (manipulation), and moving toward people (integration).

The Paranoid Patrician

Leaders whose personalities fall in the Moving Away From People category manage insecurities by intimidating and avoiding others. This behavior stems from elevated scores along five scales: Excitable-rash, emotionally needy; Skeptical-paranoid, alert for signs of betrayal; Cautious-fears criticism or humiliation, overly worried about pleasing upper management; Reserved-lacking empathy; and Leisurely-stubborn.

Moving Away profiles are often criticized for “managing up” and catering only to senior management or boards of directors. This aloof management style causes leaders to lose a handle on the day-to-day operations and results in a lack of allies.

The Snake Oil Salesman

In sharp contrast to the reclusive executives in the previous example, leaders who fall in the Moving Against People group manage selfdoubt by charming and manipulating others.

Managers that display this style show elevated scores along four scales: Bold-expect to be admired, refuse to acknowledge failure; Mischievous-expect others to find them charming, display reckless self-confidence; Colorful-expect to be the focus of attention, impulsive; and Imaginative-indifferent to the consequences of their egocentric focus on their own agenda.

Moving Against profiles usually possess magnetic personalities  and are incredibly successful at marketing themselves and their firms. These leaders often have a drive for personal success, but tend to step on fingers on the way up the ladder.

The Maniacal Micromanager

Leaders that fall in the Moving Toward People group manage insecurities by micromanaging and building alliances. This stems from elevated scores along two scales: Diligent-fussy, nit-picking micromanagers; and Dutiful-overly concerned with getting along, staff feels unsupported.

Research shows that human beings thrive on autonomy. Moving Toward profiles are often notorious micromanagers, which robs employees of their sense of responsibility and independence. The result is a huge blow to morale that could lead to an exodus of talented, high-potential employees.

Avoiding Derailment

Managerial incompetence is widespread, but it can be mitigated through the use of personality assessment and coaching as part of an executive development program.

Corporations can use personality assessment to screen for highpotential leadership candidates, and to identify personalities that are ticking bombs. Further, the strategic self-awareness provided by personality assessment can help executives and companies recognize destructive behavior patterns and compensate for them with coaching and professional development before they make the headlines.

  • Off the Rails: Avoiding the High Cost of Failed Leadership - HART Consulting
(Magdalena Vrajitoru, RBS Romania)
We have been developed and run with HART Consulting several assessment and development centers during 2007 and 2008. These projects goals were: Assessment of the managerial competencies for retail and corporate banking employees Selection for career progression (promotion) HART Consulting used different customized exercises, adapted to each profile of competencies. HART has conducted
(Roxana Tronaru, BRD - Groupe Societe Generale)
We worked with the HART Consulting team in order to develop role-playing exercises – part of the AC for the BRD GSG. From the beginning, the consultants were very receptive to our needs, we built along the project structure and we communicated effictively throughout it. In the follow-up sessions, experts from Hart have shown the ability to easily identify items that need improvement or
(Mircea Vlastean, Henkel Romania)
The course opens up the perspective of better understanding yourself in the sense that challenges you to do something new or in a different way, you learn know how to listen in order to understand the other. It helps you to structure the stages of coaching and provoke the one in front of you to leave with a result, and also the steps you must follow in order to achieve the desired objective
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